Privacy Policy

What personal data we collect and why we collect it

We only collect minimal personal information from you in order to assist with your enquiries. This is collected when you use our contact us form or the property enquiry forms.

We also use Google Analtyics for website reporting. This is not enabled by default and you’ll be asked to consent when you first visited our website. This collects anonymous data that allows us to review and make improvements to our website.

Enquiry forms

When you fill in our online contact form we collect the following information that allows us to deal with your enquiry

  • Name
  • Email address
  • Contact telephone number
  • Contact email address
  • Contact preference
  • Nature of your enquiry
  • Your enquiry

When you enquiry about one of our properties we will collect the following information from you in order to deal with the property enquiry

  • Name
  • Email address
  • Contact number
  • Enquiry

Cookies

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. 

How do we use cookies ?

Our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function, for example when you set your cookie preferences we will store your preference in a cookie. These do not collect any personally identifiable data.

What types of cookies do we use

Statistics: We use Google Analytics for reporting which collects anonymous data about how visitors interact with our website. For example the pages they visit, how many times, the source of the visit, etc. This data helps us understand and analyse how well the website performs and where it needs improvement. For more information please see below our use of Google Analytics.

Functional: These are the cookies that help certain non-essential website functionality. This may include embedded content from third party providers, such as Google Maps.

Preferences: These cookies help us store your settings and browsing preferences, such as your cookie preferences.

The below list details the cookies used in our website.

CookieDurationDescription
_ga2 yearsGoogle Analytics - Used to distinguish users
_gat1 minuteGoogle Analytics - Used to throttle request rate.
_gid24 hoursGoogle Analytics - Used to distinguish users
cookielawinfo-checkbox-necessary1 yearRecords the state for the necessary cookies button. This works in conjunction with the viewed_cookie_policy cookie.
cookielawinfo-checkbox-non-necessary1 yearRecords the state for the non-necessary cookies button. This works in conjunction with the viewed_cookie_policy cookie.
CookieLawInfoConsent1 yearRecords the default button state of the corresponding category. It works only in coordination with the viewed_cookie_policy cookie.
propertyhive_recently_viewed
viewed_cookie_policy1 yearThis records your cookie consent preference and is set upon accepting or rejecting cookies.

Embedded content from other websites

When you visit our contact page we embed a Google Map to show you our office location. We also display Google Maps on our property detail pages to show you the location of the property. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to analyse and measure the effectiveness of our website. It collects data about your visit by placing a cooking in your browser.

Google Analytics is not enabled by default. It falls under the non-necessary cookies we use. You have full control over this and when you first visited our website we asked you to confirm you acknowledged and were OK with us using Google Analytics.

You can change your mind at any time and opt in or out of all non-essential cookie usage by amending your preferences.

How can I control the cookie preferences ?

You can change your preferences at any time. To do so click on the manage your consent link below.


This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more out more on how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.

Who we share your data with

Your data is only used by Milestone Sales and Lettings employees in order to perform their duties. We do not share your data with any other third party.

How long we retain your data

We will securely retain your data for as long as necessary in order to perform our duties, up to a maximum of 7 years.

Your data rights

If you have made an enquiry with us you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to contact us

If you have any concerns or queries about your privacy, including data we hold about your including a request to delete, please send all enquiries to admin@milestonesalesandlettings.co.uk

How we protect your data

Our website utilises the Secure Sockets Layer (SSL) protocol. This means any information sent to us via our enquiry forms is encrypted. We strive to protect your personal data by adhering to industry standards and procedures. Where possible we follow best practices to mitigate against any accidental loss or misuse of your data to ensure it is only accessed by employees who need to do so to carry out their duties.